Experienced Full Stack Customer Service Representative – Remote Call Center
Join arenaflex, a leading provider of innovative solutions, as we continue to revolutionize the way people interact with our company. At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is to give people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our team, you'll play a vital role in connecting with individuals who have been affected by these issues and providing them with the support and guidance they need.
About the Role:
We're seeking an experienced and highly motivated Full Stack Customer Service Representative to join our remote call center team. As a Full Stack Customer Service Representative, you'll be responsible for connecting with individuals who have filled out a form to see if they meet the criteria to potentially qualify for compensation. You'll work with a high volume of connections, speaking to 40-50 callers a day, and will be responsible for achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals.
Responsibilities:
* Connect with individuals who have filled out a form to see if they meet the criteria to potentially qualify for compensation
- Work with a high volume of connections, speaking to 40-50 callers a day
- Achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals
- Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately
- Participate in training and other learning opportunities to expand knowledge of position
- Adhere to all company policies and procedures
- Assist with other projects as needed
- Must be able to self-troubleshoot and problem-solve basic IT problems
What We're Looking For:
* Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong problem-solving and conflict resolution skills
- Competitive and motivated individual who is driven to succeed
- Ability to work 40+ hours a week
- Strong background in call-center environment and sales-focused experience
- 2+ years of phone sales/customer service experience
Requirements:
* Must reside in the State of Florida or New Jersey
- Must have a quiet distraction-free space to work
- Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with the following specifications:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
- Reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30)
What We Offer:
* Salary Range starts at $17.31/hour & in addition, there are commissions & bonuses with Total Compensation up to $33.00+/hour ($70,000+)
- Health Insurance, Vision & Dental Coverage
- Paid Holidays and Paid Time Off (PTO)
- Eligible for overtime outside of training period
Hours of Operation:
* A full-time schedule of 40 hours a week from the following hours: + Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern + Friday 8:30 AM to 4:30 PM Eastern
- Training Schedule will be Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
Why Join arenaflex?
At arenaflex, we're passionate about making a difference in people's lives. We're committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive. If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
How to Apply:
If you're ready to take your career to the next level and join a dynamic team of professionals who are passionate about making a difference, please submit your application today. We can't wait to hear from you!
Apply To This Job
Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that allows our employees to grow and thrive. Apply for this job