Experienced Customer Service Representative – Remote Opportunity for MN or WI Residents

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our patients' expectations. As a Customer Service Representative, you'll play a vital role in delivering timely responses and resolutions to inquiries on account balances, co-insurance, and deductibles for our uninsured and underinsured patients. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading pediatric health system in the United States, providing care exclusively to children from before birth through young adulthood. With a rich history dating back to 1924, we're proud to be recognized as one of the top children's hospitals in the country, as ranked by U.S. News & World Report. Our commitment to diversity, equity, and inclusion has earned us a spot on Modern Healthcare's 2023 Top Diversity Leaders list.

Position Summary

As a Customer Service Representative, you'll be responsible for:

• Responding to initial patient-family requests and providing detailed explanations of patient billing information
• Resolving patient-family questions and concerns in a timely and professional manner
• Collaborating with other departments to research patient billing history and resolve outstanding issues
• Consistently demonstrating excellent customer service and communication skills
• Working closely with patients, families, and internal teams to ensure seamless communication and resolution

Key Responsibilities

* Respond to patient inquiries and resolve billing-related issues in a timely and professional manner

• Provide detailed explanations of patient billing information and resolve patient-family questions and concerns
• Collaborate with other departments to research patient billing history and resolve outstanding issues
• Utilize strong problem-solving and analytical skills to resolve complex issues
• Maintain accurate and up-to-date records of patient interactions and billing information
• Participate in ongoing training and professional development to stay current on billing and follow-up processes

Essential Qualifications

* High School Diploma or equivalent work experience

• 3-5 years of customer service experience
• Experience working with a wide variety of PC applications
• Working knowledge of billing and follow-up processes
• Excellent customer service and communication skills
• Knowledge of HIPAA privacy standards and PCI compliance regulations
• Proficient use of systems (computer, applications, phone systems)
• Basic knowledge of medical terminology
• Detail-oriented, good organizational skills, and ability to be self-directed
• Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere

Preferred Qualifications

* Experience working in a healthcare setting or with patients and families

• Knowledge of medical billing and coding principles
• Certification in customer service or a related field
• Bilingual or multilingual skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Detail-oriented and organized with excellent time management skills
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills with a focus on patient satisfaction
• Ability to work independently and as part of a team
• Strong technical skills, including proficiency in PC applications and systems

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:

• Participate in ongoing training and professional development to stay current on billing and follow-up processes
• Collaborate with other departments to research patient billing history and resolve outstanding issues
• Develop strong problem-solving and analytical skills to resolve complex issues
• Work closely with patients, families, and internal teams to ensure seamless communication and resolution
• Contribute to the development of new processes and procedures to improve patient satisfaction and billing efficiency

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values diversity, equity, and inclusion. As a Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional patient experiences. Our company culture is built on the principles of:

• Compassion: We care deeply about our patients and families and strive to provide exceptional care and support.
• Integrity: We operate with transparency, honesty, and integrity in all our interactions.
• Respect: We value and respect each other's differences and perspectives.
• Teamwork: We work collaboratively to achieve our goals and deliver exceptional patient experiences.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and growth
• A dynamic and supportive work environment

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application today, and let's work together to deliver exceptional patient experiences. Apply To This Job Apply for this job