Experienced Customer Support Executive - Bangla Speaking: Join arenaflex's Global Team

At arenaflex, we're a dynamic and innovative organization that's revolutionizing the way we interact with customers. With a global presence and a diverse team of over 2,100 employees from more than 100 nationalities, we're committed to providing exceptional customer experiences that exceed expectations. As a Customer Support Executive - Bangla Speaking, you'll play a vital role in delivering top-notch support to our clients, leveraging your exceptional communication skills and technical expertise to resolve complex issues and build lasting relationships.

About arenaflex

arenaflex is a leading global organization that's pushing the boundaries of innovation and excellence. With a rich history dating back to 2008, we've established ourselves as a trusted partner for traders and investors worldwide. Our commitment to providing the best possible trading experience has earned us a reputation as a leader in the fintech industry. At arenaflex, we're passionate about creating a culture of teamwork, learning, and growth, where every individual can thrive and reach their full potential.

Your Role at arenaflex

As a Customer Support Executive - Bangla Speaking, you'll be responsible for providing exceptional support to our clients across various communication channels, including live chat, phone calls, and email. You'll navigate multiple programs with ease, paying close attention to accuracy and detail to ensure that every client issue is resolved efficiently and effectively. Your strong communication skills, both in English and Bangla, will enable you to build trust and rapport with clients, while your troubleshooting and multitasking skills will help you to resolve complex issues quickly and efficiently.

Key Responsibilities:

* Process client requests and solve issues via live chat, phone call, and email, navigating multiple programs with accuracy and attention to detail.

• Escalate issues to the appropriate specialist when needed, utilizing Salesforce or Jira to ensure seamless communication.
• Update clients on their request status accordingly, maintaining a high level of transparency and communication.
• Verify documents submitted by clients within specific regions on an hourly basis, ensuring compliance with regulatory requirements.
• Prepare and interpret reports and documentation as required, demonstrating exceptional attention to detail and accuracy.
• Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the CS manager, demonstrating a commitment to excellence and continuous improvement.
• Perform other ad hoc tasks assigned by the manager, demonstrating flexibility and a willingness to adapt to changing priorities.

What Makes You a Great Fit:

* Good communication skills in English and Bangla, with the ability to build trust and rapport with clients.

• Strong client-facing and communication skills, with the ability to navigate complex issues and resolve them efficiently.
• Troubleshooting and multitasking skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Customer service orientation, with a commitment to delivering exceptional support and building lasting relationships.
• Bachelor's degree in business administration or a related field, with a strong foundation in business principles and practices.
• Self-motivated and highly reliable, with a strong work ethic and a commitment to excellence.

What We Offer:

* Competitive and attractive compensation, with a salary that reflects your skills and experience.

• Extensive learning opportunities, including professional training and certifications, soft skills development, free English courses, and trading workshops.
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care.
• Generous time off, including 21 days of annual leave and paid sick leave.
• Allowance for sports club memberships or other physical exercise activities.
• Holiday flight tickets and accommodation coverage (within the yearly limit).
• Meal and transportation allowance.
• Education allowance for your children's school and kindergarten fees.
• Outstanding team-building experiences and corporate parties.

Your Journey After Applying:

* Interview with the Talent Acquisition team (up to 40 minutes).

• English test (up to 30 minutes).
• Written assessment (1 day).
• Interview with the trainer (15 minutes).
• Final interview (1 hour).

Sounds Like You? Apply Now!

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to arenaflex's global team. Apply To This Job Apply for this job