Experienced Customer Experience Specialist - Rotating 2nd & 3rd Shift - Work From Home Opportunity
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a dedicated Customer Experience Specialist, you'll play a vital role in driving our mission forward by providing top-notch support to our customers. If you're passionate about delivering world-class service, have a strong work ethic, and thrive in a dynamic environment, we want to hear from you!
About arenaflex
arenaflex is a privately held organization that has been growing organically, doubling our revenue in the past 10 years. We're committed to having the best technology possible to support our clients and pride ourselves on our "White Glove" service model, delivering the best patient experience possible. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our ranks.
Work Schedule
As a Customer Experience Specialist, you'll work a rotating 2nd & 3rd shift schedule, which includes:
- 1st and 3rd week:
+ Saturday: 10:30pm - 7:00am + Sunday: off + Monday: off + Tuesday: 10:30am - 11:00pm (12 hours) + Wednesday: 10:30pm - 7:00am + Thursday: off + Friday: 10:30am - 11:00pm (12 hours)
- 2nd and 4th week:
+ Saturday: 2:30pm - 11:00pm + Sunday: 2:30pm - 11:00pm + Monday: off + Tuesday: 10:30pm - 7:00am + Wednesday: off + Thursday: 2:30pm - 11:00pm + Friday: 10:30pm - 7:00am
Key Responsibilities
As a Customer Experience Specialist, you'll be responsible for:
- Managing incoming customer service phone calls and other customer requests
- Creating service requests and dispatching accordingly
- Identifying and resolving customer concerns in a professional and timely manner
- Using web-based system tools such as OMS, Word, and Excel on a daily basis
- Logging all communication in work service requests
- Interacting with vendors, customers, and employees via phone, text, and emails
- Escalating service calls when needed
- Attaching Field Service Reports to service requests in OMS
- Auditing reports from vendors and ensuring all calls are logged in OMS
- Following through on resolution of any customer needs
- Acting as the nighttime contact for drivers, providing scheduling and maintenance support
- Handling inbound and outbound calls to 20-30 drivers nightly, proactively monitoring on-time pick-ups and deliveries
- Escalating problems to proper manager contacts as appropriate
- Following HIPAA regulations as it pertains to communication
- Effectively communicating pertinent information to daytime contacts within multiple geographical regions and handing off follow-ups to coworkers on the next shift
- Ordering and canceling injectable doses
- Entering helium readings into OMS
Essential Qualifications
To be successful in this role, you'll need:
- Customer service experience, preferably in a call center or scheduling environment
- Strong ability to prioritize and multitask with attention to detail
- Excellent time management, organization, and focus on ability to prioritize and multitask with attention to detail
- Ability to articulate thoughts into clear and concise written and verbal communication
- Strong written and verbal communication skills
- Experience working on computers, using Excel, and other Microsoft Office applications
Preferred Qualifications
* Experience working in a healthcare or medical-related field
- Familiarity with OMS, Word, and Excel
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment with multiple priorities and deadlines
Benefits and Perks
At arenaflex, we value our employees and want them to be healthy and happy.
We offer
- Competitive salaries
- Travel allowance
- A diverse blend of benefits, incentives, and business practices
- Health, dental, and vision insurance
- Company-paid dental (with applicable health plans)
- 401(k) matching
- Employee Assistance Program
- Company-paid life insurance and voluntary supplemental life insurance
- Company-paid short-term disability
- Voluntary long-term disability options
- Flex PTO and paid holidays
- Company swag
- Health club reimbursement
- Wellness program with generous incentives
- Employee recognition programs
- Referral bonus program
- Job training and professional development
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers.
We offer
- Opportunities for advancement and professional growth
- Training and development programs to enhance your skills and knowledge
- A supportive and collaborative work environment
- Recognition and rewards for outstanding performance
Work Environment and Culture
Our office is a dynamic and fast-paced environment that's perfect for individuals who thrive in a challenging and ever-changing landscape. We're committed to creating a culture that's inclusive, supportive, and empowering, where everyone feels valued and respected.
How to Apply
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's making a difference, apply now! We can't wait to hear from you. Apply To This Job Apply for this job