Experienced Customer Support Advisor - Remote (MST/PST) at arenaflex
At arenaflex, we're on a mission to revolutionize the way businesses and individuals interact with each other. As a Customer Support Advisor, you'll play a vital role in helping our customers succeed by providing top-notch support and guidance. If you're passionate about delivering exceptional customer experiences and working in a dynamic, remote environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions for businesses of all sizes. Our cutting-edge technology and expert support team enable entrepreneurs and small business owners to build strong online presence, grow their audience, and scale their operations. With a global presence and a diverse team of over 1,700 talented individuals, we're committed to empowering our customers to achieve their goals.
The Role
As a Customer Support Advisor, you'll be the face of arenaflex, providing exceptional support to our customers through live chat and email. You'll be responsible for troubleshooting complex issues, staying up-to-date on new product features and improvements, and collaborating with your teammates to learn and improve ways of working. Your goal will be to consistently achieve set targets for pace and quality in live chat and email, while identifying system issues and communicating with our Product Operations team.
Key Responsibilities:
* Engage with customers through live chat and email in a thoughtful, caring, and efficient manner
- Troubleshoot straightforward and complex customer issues
- Keep up-to-date on new product features and improvements
- Collaborate with teammates to learn and improve ways of working to help each other and our customers
- Consistently achieve set targets for pace and quality in live chat and email
- Identify system issues and communicate with our Product Operations team
- Identify non-standard customer experiences and escalate issues
Who We're Looking For:
* Must be available for a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us
- To be eligible for this role, you will need to live in one of the following states: Arizona, New Mexico, Oregon, or Utah
- Experience with dynamic writing skills, with strengths in grammar and spelling
- Strong reading comprehension to help identify the cause of a problem
- Comfortable working independently and collaboratively in a remote role
- Capable of managing ambiguity and adapting to change
- Previous customer support experience is a bonus
- A quiet, distraction-free workspace within a dedicated room with a door that you can shut, an ergonomic chair, and a desk
- Uninterrupted, reliable network connection
Benefits & Perks:
* A choice between medical plans with an option for 100% covered premiums
- Health Savings Account with arenaflex funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- Headspace mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- $100 per month remote stipend
- Access to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
Cash Compensation Range:
$23.08 USD per hour The hourly rate for this position will vary based on job-related criteria, including relevant skills, qualifications, experience, and location, among other factors.
About arenaflex's Culture:
At arenaflex, we're committed to creating a culture that's inclusive, diverse, and supportive. We believe in empowering our employees to grow and develop in their careers, while also providing a work-life balance that allows them to thrive. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.
Equal Employment Opportunity:
arenaflex is an equal opportunity employer, committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.
How to Apply:
If you're passionate about delivering exceptional customer experiences and working in a dynamic, remote environment, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply To This Job Apply for this job