Experienced Sports Support/Customer Service Specialist – Remote Fantasy Sports Platform
Join arenaflex, a leading digital transformation company, as we revolutionize the way people interact with fantasy sports platforms. We're seeking highly motivated and sports-passionate individuals to join our team as Sports Support/Customer Service Specialists. As a key member of our remote team, you'll provide exceptional customer experiences, offer expert advice, and help our users dominate their fantasy sports leagues.
About arenaflex
arenaflex is a digital transformation company that has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world's most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services. Our mission is to empower our customers to better support and serve their customers.
Job Description
As a Sports Support/Customer Service Specialist, you'll be the face of arenaflex's fantasy sports platform, providing top-notch support and advice to our users. You'll be responsible for:
- Responding to customer inquiries via phone, email, and chat
- Providing expert advice on fantasy sports strategies, rules, and best practices
- Resolving customer complaints and issues in a timely and professional manner
- Collaborating with our team to develop and implement new support processes and procedures
- Staying up-to-date with the latest fantasy sports trends, rules, and regulations
- Participating in ongoing training and development to improve your skills and knowledge
What We Offer
* Competitive hourly rate of $15.25
- Medical, dental, and vision benefits
- Paid training and PTO
- Advancement opportunities – 80% of our frontline leaders have been promoted from within
- Additional pay incentives and monthly rewards and recognition programs
- Employee discounts
- EAP and Health and Wellness programs, including a personal trainer dedicated to arenaflex
Qualifications
* High school diploma or GED
- Ability to type 30+ words per minute
- 1+ year of customer service experience
- Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills
- Efficient in website/digital navigation and interaction
- Strong knowledge of and passion for sports
- Ability to multitask, prioritize, and manage time effectively in a fast-paced remote environment
- Proficient in Microsoft programs
Requirements
* Reliable high-speed internet connection with upload speeds of 2 Mbps and download speeds of 10 Mbps
- In-house network and a hard-wired internet connection capable of continuously supporting outstanding call quality and high-speed response rates
- Wireless and/or satellite internet service providers are not compatible with our systems
Why Join arenaflex?
* Work from the comfort of your own home with a flexible schedule
- Be part of a dynamic and growing company that's revolutionizing the way people interact with fantasy sports platforms
- Collaborate with a talented team of sports enthusiasts who share your passion for fantasy sports
- Enjoy a comprehensive benefits package and competitive compensation
- Take advantage of ongoing training and development opportunities to improve your skills and knowledge
How to Apply
If you're a motivated individual with a passion for sports and customer service, we encourage you to apply now! Please submit your application through our website, and we'll review your qualifications and experience.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Ready to Join the arenaflex Team?
Apply now and take the first step towards an exciting career with arenaflex! Apply for this job