Experienced EST Fully Remote Customer Service Specialist – Drive Success in a Fast-Paced Environment at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced EST Fully Remote Customer Service Specialist to join our dynamic team. As a key member of our operations team, you will play a vital role in driving success and providing top-notch service to our customers.
About arenaflex
arenaflex is a leading provider of innovative solutions for the trades industry. Our mission is to empower families and their employees with genuine care, making a meaningful difference in their lives. With a strong focus on customer satisfaction, we strive to build long-lasting relationships with our clients. As a member of our team, you will be part of a collaborative and supportive environment that encourages growth, learning, and innovation.
Who We're Looking For
We're seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional service. The ideal candidate will have a growth mindset, be interested in professional development, and possess excellent communication and problem-solving skills. If you're a self-starter who thrives in a fast-paced environment, we want to hear from you!
Responsibilities
As an EST Fully Remote Customer Service Specialist, you will be responsible for:
- Overseeing day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
- Coordinating scheduling of technicians for service calls, installations, and repairs
- Dispatching technicians to job sites in a timely and efficient manner
- Monitoring technician schedules and adjusting as needed to accommodate emergencies or last-minute changes
- Serving as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
- Ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
- Organizing and maintaining systems for documents, invoices, and client records
- Processing payments from customers and following up on overdue accounts as necessary
- Assisting in setting up and implementation of ServiceTitan
- Additional responsibilities to support the growth of the company
Minimum Skills and Experience Required
* Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
- Proficiency in Google Suite, Slack, and in dispatching software such as ServiceTitan
- Excellent time management skills and the ability to multitask and prioritize work
- Attention to detail and problem-solving skills
- Excellent communication with customers, suppliers, and team members
- Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
- Must have a clear background check
What We Offer
* Competitive salary and benefits package
- Opportunity for professional growth and development
- Collaborative and supportive work environment
- Flexible remote work arrangement
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
Requirements
* Employment Type: Full-time
- Work Hours: 40 hours per week
- Required Education: High school or equivalent
- Required Experience: None to 2 years
Simple Application Process
Ready to join our team? Click the link below to apply now, and we'll be in touch soon! Apply To This Job
Why arenaflex?
At arenaflex, we're committed to making a difference in the lives of our customers and their employees. We believe in empowering families and providing genuine care. Our team is passionate about delivering exceptional service and creating a positive impact. If you share our values and are passionate about customer service, we want to hear from you!
Join Our Team
We're excited to welcome a new team member who shares our passion for customer service and is eager to drive success in a fast-paced environment. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job