Experienced Part-Time Remote Supply Chain Customer Service Manager – Global Logistics and Customer Experience

At arenaflex, we're on a mission to revolutionize the way we approach customer service and supply chain management. As a global leader in packaging solutions, we're committed to creating sustainable products, services, and programs that support our corporate purpose of Better Packaging. Better Life. We're seeking an experienced and passionate Part-Time Remote Supply Chain Customer Service Manager to join our team and help us achieve our goals.

About arenaflex

arenaflex is a global provider of consumer, industrial, healthcare, and protective packaging. With annualized net sales of approximately $5.2 billion, the Company has 20,000 employees working in more than 300 operations in 34 countries serving some of the world's best-known brands in some 85 nations. arenaflex is committed to creating sustainable products, services, and programs for our customers, employees, and communities that support our corporate purpose of Better Packaging. Better Life.

Job Summary

As a Part-Time Remote Supply Chain Customer Service Manager, you will be responsible for providing outstanding customer service by leading and motivating the CSR team and developing and maintaining key processes to increase customer satisfaction. You will be the primary point of contact for customers regarding their forecast and supply chain information, and will be responsible for managing the CSR customer account assignment and establishing key backup support.

Key Responsibilities

* Comply with established job safety practices, policies, and procedures as specified in plant and corporate directives for the safe performance of the work assignment.

• Supports and follows the SQF (Safe Quality Food System) guidelines of the food safety system.
• Direct and manage all aspects of the Customer Service Department activities, policies, objectives, and initiatives.
• Manage the CSR customer account assignment and establish key backup support.
• Engaging with customers regarding their forecast and supply chain information.
• Participates in the SIOP process, manage and provide any data required.
• Engaged in the customer RFQ process and new customer onboarding procedures.
• Setting performance metrics, training staff, handling escalated customer issues, and analyzing customer feedback.

Essential Qualifications

* Strong leadership, excellent communication, conflict resolution, and focus on continuous improvement.

• Working Knowledge in manufacturing principles, practices, nomenclature, and procedures.
• Logistics management, production planning, manufacturing environment, financial management, business principles, and practices.
• Microsoft Excel, CRM, and general ERP system knowledge.
• Ability to apply intensive and diversified evaluation, selection, and substantial adaptation and modification of standard production planning techniques, procedures, and criteria.

Preferred Qualifications

* Experience in a similar role, preferably in a manufacturing or logistics environment.

• Knowledge of supply chain management principles and practices.
• Experience with CRM and ERP systems.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Skills and Competencies

* Strong leadership and communication skills.

• Ability to motivate and manage a team.
• Excellent problem-solving and analytical skills.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong knowledge of manufacturing principles, practices, nomenclature, and procedures.
• Logistics management, production planning, manufacturing environment, financial management, business principles, and practices.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Part-Time Remote Supply Chain Customer Service Manager, you'll have the opportunity to:

• Develop your leadership and management skills.
• Gain experience in a fast-paced and dynamic environment.
• Work with a global team and develop your international skills.
• Participate in training and development programs to enhance your skills and knowledge.
• Collaborate with cross-functional teams to drive business results.

Work Environment and Company Culture

arenaflex is a global company with a diverse and inclusive culture. We're committed to creating a work environment that's supportive, collaborative, and fun. As a Part-Time Remote Supply Chain Customer Service Manager, you'll have the opportunity to work from home and enjoy a flexible schedule. You'll also have access to:

• A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement plan, and paid time off.
• A variety of company-paid and voluntary employee-paid insurance plans, including life, personal accident, and disability insurance.
• Tuition reimbursement and professional development opportunities.
• A dynamic and supportive team environment.

Compensation and Perks

The annual base salary range for this role is from $132,160 to $148,680, plus an annual target bonus of 12.5% of base salary. arenaflex offers a comprehensive total rewards package, including competitive pay and benefits.

How to Apply

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply To This Job Apply for this job