Experienced Customer Operations Engineer – Space Mission Deployment and Customer Experience

At arenaflex, we're on a mission to revolutionize the space industry by providing a fast and simple path to orbit for organizations that require access to space. As a Customer Operations Engineer, you'll play a critical role in ensuring exceptional customer experiences throughout arenaflex mission deployments. If you're passionate about space operations, software development, and customer satisfaction, we want to hear from you.

About This Role:

As a Customer Operations Engineer at arenaflex, you'll be the primary point of contact for customers, helping them navigate our Cockpit tools for mission planning and payload operations. You'll work closely with customers and internal stakeholders to identify the lowest friction solutions to their needs, improve Cockpit functionality through automation and feedback interpretation, and help translate customer feedback into a feature roadmap. Your expertise in software development, testing, space operations, and solutions engineering will drive outstanding customer satisfaction and help arenaflex deliver exceptional results.

Key Responsibilities:

* Serve as arenaflex's frontline interface with customers, providing guidance on using Cockpit tools effectively for mission planning and payload operations

• Collaborate with customers and internal stakeholders to identify and implement the lowest friction solutions to customer needs
• Develop and deploy missions within the arenaflex framework, refining Cockpit's functionality through automation and feedback interpretation
• Help translate customer feedback into a Cockpit feature roadmap, ensuring that customer needs are met and exceeded
• Work closely with cross-functional teams to ensure seamless mission execution and customer satisfaction

Must-Haves:

* Minimum 3 years of experience in the space industry or a related field, with exposure to satellite operations and/or assembly, integration, and test

• Experience with ground software and flight software (note: you will not be expected to write flight software)
• Proficiency in writing software scripts in Python
• Familiarity with Docker containers and general DevOps principles
• Preferred: Experience with GNC / Orbits

Nice-to-Haves:

* Experience with GraphQL, UI Design, and operating systems at scale

• Familiarity with Docker containers and general DevOps principles

Some of Our Awesome Benefits:

* 100% company-paid medical, dental, and vision insurance option for employees and dependents

• Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA
• 100% employer-paid Life, AD&D, Short-Term, and Long-Term Disability insurance
• Flexible Time Off policy for vacation and sick leave, and 12 paid holidays
• 401(k) plan and equity options
• Daily catered lunches and snacks
• International exposure to our team in France
• Fully paid parental leave; 14 weeks for primary caregiver and 10 weeks for secondary caregiver
• Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support
• Off-sites and many social events and celebrations
• Relocation assistance when applicable

Compensation:

The base compensation range for this role is $100,000-$140,000 per year, depending on location, education, experience, knowledge, skills, and abilities. We're excited to meet you and see if you're a great fit for our team.

Why Join arenaflex?

* We're a fast-growing company with a wave of exciting missions launching soon

• We're committed to hiring the best people regardless of background and making their time at arenaflex the most fulfilling period of their career
• We value kind, supportive, and team-oriented collaborators who are problem solvers and great communicators
• We offer a close-knit and supportive team environment with international exposure
• We're passionate about space operations, software development, and customer satisfaction

How to Apply:

If you're passionate about space operations, software development, and customer satisfaction, we want to hear from you. Please attach a copy of your resume in English and apply to this role. We can't wait to meet you and see if you're a great fit for our team.

Additional Information:

* Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other marginalized people tend to only apply when they meet 100% of the qualifications. At arenaflex, we value respectful debate and people who aren't afraid to challenge assumptions. We strongly encourage you to apply, even if you don't check all the boxes.

About arenaflex:

arenaflex builds "shareable" satellites, providing a fast and simple path to orbit for organizations that require access to space. Powered by our hardware and software products, we operate satellites, fly customer payloads onboard, and handle entire missions from end to end - significantly reducing the lead-time and risk of a traditional space mission. Our standard interface enables us to fly multiple customer payloads on the same satellite, with capabilities such as earth imagery, weather and climate/science data collection, IoT connectivity, in-orbit demonstrations, and national security missions. Our customers trust us to manage their space infrastructure, so they can focus on what matters most to them: operating their mission and collecting their data.

Join the arenaflex Team:

We're a close-knit and supportive team environment with international exposure. We're passionate about space operations, software development, and customer satisfaction. If you're passionate about space operations, software development, and customer satisfaction, we want to hear from you. Please attach a copy of your resume in English and apply to this role. We can't wait to meet you and see if you're a great fit for our team. Apply for this job