Experienced Customer AI Engineer – Developing Intelligent Solutions for arenaflex's Most Important Customers

At arenaflex, we're revolutionizing the way businesses interact with their customers through cutting-edge AI technology. As a Customer AI Engineer, you'll play a pivotal role in shaping the future of customer experience by developing and building complex prompts, applications, and agents that support our most valued customers. If you're passionate about linguistics, machine learning, and problem-solving, we want to hear from you.

About arenaflex

arenaflex is a leading innovator in the AI space, dedicated to empowering businesses to create meaningful connections with their customers. Our team of experts is committed to pushing the boundaries of what's possible with AI, and we're looking for talented individuals like you to join our mission.

Your Responsibilities

As a Customer AI Engineer at arenaflex, you'll be responsible for:

• Base Prompt Design and Iteration: Create and optimize base prompts that will be used to supercharge our customers' content creation pipelines. You'll work closely with our Customer Success team to determine the best approach for each customer's unique needs.
• Linguistic Expertise: Utilize your understanding of linguistics to craft search patterns used to enforce customer formatting guidelines in their content. You'll be the go-to expert for all things linguistic, ensuring that our customers' content is always on-brand and on-message.
• Prompt Chain Design: Collaborate with our team to design, develop, and evaluate prompt chains for specific content creation tasks. You'll be responsible for ensuring that our prompt chains are efficient, effective, and scalable.
• Technical Scoping: Work with stakeholders in Customer Success and with our customers to scope projects and define best practices for using the solutions you create. You'll be the bridge between our technical teams and our customers, ensuring that everyone is on the same page.
• Documentation: Maintain clear and comprehensive documentation of prompt engineering processes and outcomes, and share innovative techniques with the team. You'll be responsible for ensuring that our knowledge base is always up-to-date and easily accessible.
• Cross-Functional Collaboration: Collaborate with engineering team members to integrate your prompt engineering work seamlessly into our product. You'll be working closely with our development teams to ensure that our solutions are always aligned with our product roadmap.

Is This You?

We're looking for a highly skilled and experienced Customer AI Engineer who possesses:

Bachelor's degree or higher in Computer Science, Linguistics, or a related field

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Solid coding proficiency using Python

* Professional experience in prompt design and a deep understanding of linguistic principles *

Expertise working with search patterns for morphology and word patterns

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Proven experience in designing, developing, and evaluating base prompts

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Knowledge of natural language processing and machine learning concepts is a plus

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Excellent communication and collaboration skills

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Problem-solving mindset and a passion for working on complex challenges

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Attention to detail and the ability to work independently and as part of a team

Benefits & Perks

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

Generous PTO, plus company holidays

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Medical, dental, and vision coverage for you and your family

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Paid parental leave for all parents (12 weeks)

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Fertility and family planning support

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Early-detection cancer testing through Galleri

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Flexible spending account and dependent FSA options

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Health savings account for eligible plans with company contribution

* Annual work-life stipends for home office setup, cell phone, internet, wellness, and learning and development *

Company-wide off-sites and team off-sites

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Competitive compensation, company stock options, and 401k

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that everyone deserves the opportunity to grow and thrive, and we're dedicated to providing a range of opportunities for professional development and career growth. If you're passionate about AI, linguistics, and problem-solving, and you're looking for a challenging and rewarding role, we want to hear from you.

How to Apply

If you're ready to join our team and start shaping the future of customer experience, click the link below to apply. We can't wait to hear from you! Apply to this Job By submitting your application, you acknowledge and agree to arenaflex's Global Candidate Privacy Notice.

Equal Opportunity Employer

arenaflex is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job