Experienced Customer Activation Manager | Mid-Market at arenaflex

Join arenaflex, a leading financial operations platform, in revolutionizing the way businesses manage their finances. As an Experienced Customer Activation Manager | Mid-Market, you will play a pivotal role in delivering value to our customers and driving revenue for our business. arenaflex is a dynamic and innovative company that has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for more than 3 years.

About arenaflex

arenaflex is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with arenaflex. Founded in 2019, arenaflex powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.

Our Mission

At arenaflex, we are committed to empowering businesses to achieve their financial goals. We believe in the importance of delivering exceptional customer experiences and driving revenue growth through innovative solutions. As a Customer Activation Manager | Mid-Market, you will be part of a team that is passionate about making a difference in the financial operations industry.

About the Role

As a Customer Activation Manager | Mid-Market, you will be responsible for ensuring fast, thorough, and complete onboarding of new arenaflex customers. You will lead and educate new customers on arenaflex's functionality and best practices, drive revenue for arenaflex by ensuring there are no unnecessary delays in the implementation process, and continue to sell the customer on why implementing arenaflex is a high-value initiative. You will work with new customers to deeply understand their current workflow, pain points, and obstacles to full rollout, problem-solve alongside customers and Product/Engineering as needed, become an expert in the full range of integration and configuration options for arenaflex's suite of products, and partner closely with the product team to ensure customer feedback is reviewed and prioritized.

Key Responsibilities

* Ensure fast, thorough, and complete onboarding of new arenaflex customers

• Drive revenue for arenaflex by ensuring there are no unnecessary delays in the implementation process
• Work with new customers to deeply understand their current workflow, pain points, and obstacles to full rollout
• Problem-solve alongside customers and Product/Engineering as needed
• Become an expert in the full range of integration and configuration options for arenaflex's suite of products
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

Essential Qualifications

* Minimum 5 years of experience in sales, customer success, or product operations experience in a B2B organization

• Exceptional project management and time management skills
• Excellent verbal and written communication skills
• Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
• Desire to learn product inside out and understand why arenaflex was built the way it was and know how to communicate this effectively
• Proven track record of exceeding quota and/or outperforming key target metrics
• Ability to anticipate customers' needs and position product solutions accordingly
• High adaptability and ability to thrive in a fast-paced environment

Nice to Haves

* Bachelor's degree from an accredited university

• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience with financial services sales
• Experience at a high-growth startup

Benefits

* 100% medical, dental & vision insurance coverage for you

• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by arenaflex)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF
• Pet insurance

Other notices

* Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

• arenaflex Applicant Privacy Notice

How to Apply

If you are a motivated and results-driven professional looking to join a dynamic and innovative company, please apply to this role. We look forward to hearing from you! Apply for this job