Experienced Financial Customer Service Representative – Remote Opportunity with arenaflex
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of outsourced digital services and next-generation customer experience, we help our clients represent, protect, and grow their brands in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. With a People First culture that has enabled us to expand our workforce to approximately 45,000 employees globally, we're proud to be a diverse and inclusive organization with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. Our commitment to a culture of constant motion, exploring new technologies, and mastering consistency in an ever-changing world has made us a leader in the Business Processing Outsourcing (BPO) industry.
What We Offer
At arenaflex, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within arenaflex.
About the Role
We're seeking an experienced Financial Customer Service Representative to join our team in a fully remote setting. As a Financial Customer Service Representative, you will create exceptional member service experiences by maintaining a professional demeanor and troubleshooting, decision-making support, and ensuring quick and accurate resolutions for members and prospective members regarding their financial well-being.
Key Responsibilities
* Provide exceptional customer service to members and prospective members via inbound calls, ensuring quick and accurate resolutions to their financial concerns
- Troubleshoot and resolve complex issues related to online and mobile banking, technical support, and other financial services
- Make informed decisions and take ownership of customer issues, escalating when necessary to ensure timely resolution
- Maintain a professional demeanor and adhere to arenaflex's high standards of customer service
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Stay up-to-date with product knowledge and industry trends to provide expert advice to customers
Minimum Qualifications
* High School Diploma or equivalent mix of education and experience
- Previous customer service experience required
- Six months as Member Care Representative 1 or previous Digital Services experience required
- Additional training or experience with technical support or troubleshooting online and mobile banking issues is preferred
- Call Center or Banking experience is a plus
Work Location / Work Schedule / Travel
* This position is fully remote and equipment is provided
- The Hours of Operation for the role are 8am-8pm 7 days a week, The work schedule offered will be within these hours and with 2 consecutive days off
- No travel will be required for the role, with the exception of Equipment/Hardware Pickup at your nearest arenaflex Site
How We Partner To Protect You
arenaflex will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of arenaflex.
DEI and EEO
At arenaflex, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. arenaflex is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. arenaflex is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. arenaflex People First culture thrives on it for the benefit of our employees, our clients, our services, and our community.
How to Apply
We invite you to explore all arenaflex career opportunities and apply through the provided URL https://www.arenaflex.com/careers/. Apply for this job