Experienced Customer Success Manager – Practice Management Software for Accounting Firms
At arenaflex, we're revolutionizing the way accounting firms operate with our cutting-edge practice management software. As a global leader in this space, we're committed to delivering exceptional value to our customers, and we're looking for a talented Customer Success Manager to join our team. If you're passionate about driving growth, building strong relationships, and delivering outstanding results, we want to hear from you.
About arenaflex
arenaflex is the global leader in practice management software for growth-minded accounting firms. Our award-winning, highly collaborative cloud platform streamlines work and communication, enabling the average accounting firm using arenaflex to save 18.5 hours per week, per employee. With customers in 34 countries and a globally distributed team, we're well-funded, ranked #1 on G2, and growing rapidly. Our fantastic team culture is built on our values, and we're making a global impact.
The Role
As a Customer Success Manager at arenaflex, you'll take ownership of your own clients, becoming an expert in the best practices of practice management and providing consultative advice to drive change. You'll function as a crucial link between our customers and the rest of your fellow arenaflexites, working closely with them to solve their challenges and deliver value. Your main responsibilities will include:
- Creating and owning a quarterly success strategy for your customer portfolio, identifying churn risks while looking for opportunities to maximize revenue with healthy accounts
- Building strong relationships with your customers, using empathy to understand their challenges and drive value with arenaflex
- Becoming a product expert for our Invoicing & Payments product and acting as the regional resource to help train and manage customers through to adoption
- Managing upcoming customer renewals
- Staying up-to-date with our Product Roadmap and promoting, demoing, and relaying information about upcoming features to customers
- Monitoring customer health and usage metrics to work proactively
- Advocating for your customers internally and providing important customer insights to other departments such as Product, Sales, and Support
- Key metrics will be Retention and Expansion, typically reported as Net Growth or NDR
About You
We're looking for someone who is physically based in the US and confident working autonomously in a remote role, with a willingness to travel occasionally to our customers' offices to carry out site visits and attend events (approximately 5-10% of your time). You'll have experience in a B2B SaaS enablement role (Success, Services, Consulting, Training, Account Management) with a track record of success. A subject matter expert in the accountancy software market is preferable. You'll be a strategic thinker who can play-to-win and is comfortable carrying a target. You'll have great relationship-building skills, excellent communication and presentation skills, and be tenacious, always looking for a better way to serve your customers. You'll be curious, wanting to know how the best accounting firms operate and love to share this insight far and wide in a consultative way. Effective project management skills, including the ability to manage resources on a cross-functional team, are also essential.
Why Work at arenaflex?
* Gain global experience across the USA, New Zealand, UK, and Canada
- 4 weeks annual leave plus 5 extra "arenaflex Days" off a year
- Flexible working environment
- Work with (and learn from) an experienced, high-performing team
- Be part of a fast-growing company that firmly believes in promoting high performers from within
- Collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
- Generous parental leave
Compensation and Benefits
The estimated base salary range for this role is: $60,000—$75,000 USD. arenaflex offers a competitive total compensation package, including a target bonus, very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of your decision to join us, we hope you also spend time considering why our mission, purpose, and values are right for you. We're creating something transformational here, and we hope you're as excited about the future as we are!
Diversity and Inclusion
arenaflex embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criterion. If you've made it this far in the job description but your past experience doesn't perfectly align, we encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.
How to Apply
If you're passionate about delivering exceptional value to our customers and growing with a fast-paced, innovative company, we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Note
At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you! Apply for this job