Experienced Customer Experience Agent – Overnight Shift – Join the Future of Commerce at arenaflex

At arenaflex, we're revolutionizing the way people shop, connect, and discover new passions. As the largest livestream shopping platform in North America and Europe, we're breaking down barriers and redefining e-commerce by blending community, shopping, and entertainment into a unique experience for our users. Our remote co-located team is driven by innovation and anchored in our values, with hubs in the US, UK, Ireland, Poland, and Germany. We're building the future of online marketplaces – together. From fashion and beauty to rare collectibles like trading cards, comic books, and live plants, our live auctions have something for everyone. And we're just getting started! As one of the fastest-growing marketplaces, we're seeking bold, forward-thinking problem solvers to join our team. Check out the latest arenaflex updates on our news and engineering blogs and join us as we empower anyone to turn their passion into a business and bring people together through commerce.

Role

The Customer Experience team at arenaflex is dedicated to delivering the best possible user experience through process improvement, order management, and problem-solving. As part of this team, you'll be tasked with ensuring our customers receive their products as quickly as possible. If something goes wrong, you'll be the one to make it right. Your role will involve:

• Interacting with buyers and sellers with a customer-first attitude to ensure a positive experience.
• Resolving all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner.
• Becoming an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
• Collaborating with other departments to troubleshoot, research, and resolve open questions.
• Identifying opportunities to eliminate repeat contacts and improve the overall customer experience.

You

Are you curious about who thrives at arenaflex? We've found that individuals with a low ego, a growth mindset, and a willingness to take action and make a high impact tend to excel in our fast-paced environment. If you're a hungry individual looking to jumpstart your career, someone willing to take on any role or task, and learn new skills, we want to hear from you.

Skills

We're looking for a customer service professional with a passion for delivering exceptional experiences. Here's what we're hoping to see in your background:

• Open to working an overnight shift from 8pm-5am PST.
• 2+ years of support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of e-commerce and marketplace operations.
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
• A customer-first mentality with a passion for reaching the best possible outcome.
• Proactive problem-solving and process-improvement skills.
• Knowledge of collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Team Environment

As a member of our Customer Experience team, you'll be required to be within commuting distance of our Phoenix, AZ hub. We offer a dynamic and supportive work environment that encourages collaboration, innovation, and growth.

Benefits

At arenaflex, we believe in taking care of our team members. Here are some of the benefits we offer:

• Health insurance options, including medical, dental, and vision.
• Work-from-home support.
• Home office setup allowance.
• Monthly allowance for cell phone and internet.
• Care benefits.
• Monthly allowance for food and wellness.
• Annual allowance towards childcare.
• Lifetime benefit for family planning, such as adoption or fertility expenses.
• Retirement plans, including 401(k) offering for traditional and Roth accounts in the US (employer match up to 4% of base salary) and pension plans internationally.
• Monthly allowance to "dogfood" the app.
• Parental leave.
• 16 weeks of paid parental leave + one month gradual return to work (company leave allowances run concurrently with country leave requirements, which take precedence).

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and innovative team, we encourage you to apply for this exciting opportunity. Join us at arenaflex and help shape the future of commerce! Apply for this job