Experienced Administrative Assistant / Customer Service Representative – Premium Audit Team

Join arenaflex, a leader in the insurance industry, and discover a world of opportunities for growth and development. At arenaflex, we pride ourselves on creating a workplace where diversity, inclusion, and employee empowerment thrive. Our "small company" culture, combined with "big company" expertise, provides the perfect environment for you to succeed and make a meaningful impact. With over 30 specialty and property and casualty operations, arenaflex offers a wide range of opportunities for learning and growth.

About arenaflex

arenaflex is a dynamic and innovative organization that has been serving the insurance industry for nearly 150 years. Our commitment to providing innovative insurance solutions and specialization in niche marketplaces has earned us a reputation as a trusted partner for Americans. With a strong foundation spanning generations, arenaflex is built for the long term, and we're committed to giving you the strength and stability you need to succeed.

About the Role

arenaflex's Strategic Comp division is seeking an experienced Administrative Assistant / Customer Service Representative to join our growing Premium Audit Team. This is a fully remote work-from-home role, offering the flexibility and autonomy you need to thrive. As a key member of our team, you will be responsible for providing administrative support to the Premium Audit department, resolving customer inquiries, and ensuring customer satisfaction.

Key Responsibilities

* Administratively assist the Premium Audit department in their daily operations, including research, resolution, and documentation of customer concerns and inquiries.

• Develop knowledge of insurance products, documents, and industry practices to provide informed and effective customer support.
• Utilize a customer-focused, needs-based review process to inform customers about products or services.
• Coordinate problem resolution with necessary teams and refer complex issues to more experienced staff.
• Document and update customer records based on interactions.
• Work within guidance to arrange and prioritize activities to efficiently meet business objectives, while focusing on continuous process improvement.
• Perform other duties as assigned.

Scope of Job/Qualifications

* Develop methodical yet swift decision-making skills to meet customer needs.

• Develop knowledge of insurance products, documents, and industry practices.
• Possess working customer service and interpersonal skills.
• Develop communication skills that convey a clear understanding of the unique needs of various customers.

Requirements

* High School Diploma is required; Bachelor's Degree is preferred.

• Administrative support experience with an insurance carrier or agency is required; Premium Audit support experience is preferred.
• Sedentary work environment, requiring prolonged sitting and continuous use of computer.
• Occasional travel (1 time per year) to departmental meetings and training sessions may be required.

Benefits

* Competitive Total Rewards package, including medical, dental, and vision plans starting on day one.

• PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match.
• Compensation varies by role, position level, and location, influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

Why Join arenaflex?

* Join a financially strong company with a successful foundation spanning generations.

• Discover a workplace where diversity, inclusion, and employee empowerment thrive.
• Enjoy a flexible and autonomous work environment, with opportunities for growth and development.
• Be part of a team that is committed to giving you the strength and stability you need to succeed.

Apply Today

If you're looking for a challenging and rewarding role that offers opportunities for growth and development, apply now to join arenaflex's Premium Audit Team. Visit our Career Page to learn more about our company culture and values, and to explore our current job openings. Apply to this job Apply for this job