Experienced Bilingual Customer Service Representative – Spanish-English – Remote Opportunity in New York
Are you a passionate and empathetic individual with a flair for languages? Do you thrive in a dynamic and supportive environment where you can make a real difference in people's lives? Look no further! arenaflex, a leading global customer experience company, is seeking an experienced Bilingual Customer Service Representative – Spanish-English to join our remote team in New York.
About arenaflex
arenaflex is a company that's all about making customers happy. We've been helping companies build engaged, pleased, and profitable customer experiences since 1982. Our unique combination of humanity and technology has enabled us to become a trusted partner for many of the world's leading brands. We're proud to be an equal opportunity employer and a Great Place to Work certified company in the United States.
Join Our Award-Winning Team
As a Bilingual Customer Service Representative – Spanish-English at arenaflex, you'll be part of a talented team that's dedicated to delivering exceptional customer experiences. You'll have the opportunity to work with a global team of curious lifelong learners who are guided by our company values. Our supportive and inclusive culture encourages giving back, and we're committed to ensuring your career and professional development.
What You'll Be Doing
As a Bilingual Customer Service Representative – Spanish-English, you'll be responsible for:
- Answering incoming communications from customers in a timely and professional manner
- Conducting research to provide accurate and helpful information to resolve customer issues
- Providing exceptional customer service through empathy, active listening, and effective communication
- Escalating complex issues to senior representatives or team leaders as needed
- Collaborating with colleagues to achieve team goals and objectives
A Typical Day in Your Role
* You'll start your day by reviewing your schedule and prioritizing your tasks
- You'll answer incoming calls, emails, or chats from customers, using your excellent communication skills to resolve their issues
- You'll conduct research to provide accurate and helpful information to customers
- You'll work closely with colleagues to achieve team goals and objectives
- You'll participate in regular training and coaching sessions to improve your skills and knowledge
What You Bring to the Role
* At least 1 year of customer service experience in a call center or similar environment
- High school diploma or equivalent
- Excellent written and verbal communication skills in Spanish and English
- Strong product knowledge and ability to recognize, apply, and explain it to customers
- Computer experience and proficiency in using software applications
- High-speed internet connection (>25mbps) and a hardwired connection to your home router
What You Can Expect
* A supportive and inclusive work environment that encourages giving back
- Opportunities for career growth and professional development
- A global team of curious lifelong learners guided by our company values
- Base wage starting at $19.92 plus performance bonus opportunities
- A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives
- Access to 1000s of free courses to support your career growth and development
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to 1000s of free courses to support your career growth, we've got you covered. Our TTEC community is here for you as one dynamic, global family.
About arenaflex
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
Primary Location
US-NY-Malta
How to Apply
If you're a motivated and empathetic individual with a passion for languages, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our company culture. Apply now and join our team of customer experience professionals who are making a difference in people's lives every day. [Apply to this job](https://up2staff.com/bilingual-service-english-spanish-customer-at-arenaflex?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) [Apply To this Job](https://up2staff.com/bilingual-service-english-spanish-customer-at-arenaflex?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job