Experienced Dental Customer Service Representative – Pacific and Eastern Time Zones

At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming healthcare. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Job Summary:

We're seeking an experienced Dental Customer Service Representative to join our team in the Pacific or Eastern Time Zones. As the face of arenaflex, you'll impact members' service experience by manner of how customer service inquiries and problems are resolved via telephone. You'll engage, consult, and educate members based on their unique needs, preferences, and understanding of arenaflex plans, tools, and resources to help guide them along a clear path to care.

Responsibilities:

* Respond to customer inquiries and resolve issues via telephone, demonstrating empathy and compassion in a transaction-based environment.

• Engage with members to understand their unique needs and preferences, and provide personalized guidance on arenaflex plans, tools, and resources.
• Anticipate customer needs and provide related information to answer unasked questions, such as additional plan details, benefit plan details, and member self-service tools.
• Use the customer service threshold framework to make financial decisions to resolve member issues.
• Explain members' rights and responsibilities in accordance with contract.
• Educate providers on self-service options.
• Advocate for members to resolve billing conflicts and take them out of the middle.
• Document and track contacts with members, providers, and plan sponsors.
• Triages resulting rework to appropriate staff.

Requirements:

* Customer service experience in a transaction-based environment, such as a call center or retail location, demonstrating ability to be empathetic and compassionate.

• Experience in a production environment.
• High school diploma or equivalent.
• Ability to work in a fast-paced environment and meet productivity standards.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic computer skills and proficiency in software applications.

Preferred Qualifications:

* Experience in a healthcare or insurance environment.

• Knowledge of dental plans and benefits.
• Bilingual or multilingual skills.
• Experience with customer relationship management (CRM) software.

Work Environment and Culture:

At arenaflex, we're committed to fostering a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve, and we're dedicated to creating a culture of inclusivity, diversity, and respect. We offer a comprehensive and competitive mix of pay and benefits, including:

• Affordable medical plan options
• 401(k) plan with matching company contributions
• Employee stock purchase plan
• No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access

Compensation and Benefits:

The typical pay range for this role is $17.00 - $28.46 per hour, depending on experience, education, and other relevant factors. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with matching company contributions.

Training and Development:

We offer comprehensive training and development programs to help you succeed in your role. Our training schedule is 9:30 am - 6:00 pm Central Daylight Time, and post-training work schedule is 9:30 am - 6:00 pm (Pacific or Eastern Daylight Time zone based on where you live).

How to Apply:

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application by August 22, 2025. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply to this job Apply To this Job Apply for this job