Experienced Customer Onboarding Manager – Global Travel Solutions

At arenaflex, we're dedicated to empowering our customers to achieve their goals through innovative travel solutions. As a Customer Onboarding Manager, you'll play a pivotal role in shaping the customer experience, driving project success, and fostering strong relationships with our clients. If you're passionate about delivering exceptional results, building lasting connections, and making a meaningful impact, we invite you to join our dynamic team.

About arenaflex

arenaflex is a leading provider of travel solutions, committed to helping our customers navigate the complexities of global travel. Our team is comprised of talented individuals who share a passion for innovation, collaboration, and customer satisfaction. As a Customer Onboarding Manager, you'll be part of a global team that's dedicated to delivering exceptional results and making a positive impact on our industry.

Key Responsibilities

As a Customer Onboarding Manager, you'll be responsible for:

• Owning the customer onboarding/migration experience with the customer, internal stakeholders, team, and third parties where applicable, including other internal and external projects as needed
• Focusing on the customer and the implementation of regional/global projects, utilizing arenaflex project documents and following the SID implementation process
• Ensuring project handover and readiness assessments with Solutions Design teams are completed, ensuring any risks, actions, and follow-up items are documented
• Designing the work breakdown structure and resources required for the project, ensuring roles and responsibilities internally and externally are clearly defined
• Ensuring all client requirements have been adequately understood and documented for onward teams (e.g., units, deployment, traveler care) to action
• Developing and managing detailed project plans and ensuring the scope and approach are understood and aligned/signed off by all stakeholders
• Creating a positive, happy, and fun environment internally and externally to help drive partnership and project success
• Empowered to manage the project performance, while ensuring project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated
• Responsible for ensuring that E2E testing is completed, documented, and corrected successfully, on time and to a high quality as defined by the global testing plan
• Responsible to determine project call structure and manage Stakeholder calls
• Attends and contributes to team calls, sharing experiences, ideas for process improvements, and supporting others as needed within the team

What We're Looking For

* Candidates with travel industry experience will be considered at this time

• A passion for working directly with customers and strong relationship building
• Understanding of arenaflex and corporate travel
• Ability to work in a fast-paced matrix environment, including managing across multiple geographies, functions, and time zones
• A positive, "can-do" attitude
• Able to motivate a project team and manage under pressure
• Business English mandatory – multi-lingual capability advantageous
• Excellent relationship building, influencing, negotiating, communication, and presentation skills
• Ability to clearly articulate an accountability, then hold people accountable
• Commercial awareness and strong relationship building skills
• Excellent organizational skills of multitasking, advance planning, and time management
• Ability to inspire change in the face of possible resistance
• Effective time management, multi-tasking prioritization skills
• Strong active listening and facilitating skills
• High degree of problem-solving and decision-making and ability to adapt to changing priorities
• Flexibility and the ability to adapt to change
• Ability to understand and lead projects
• Happy to be challenged and to challenge people and processes
• Experience collaborating across multiple functional groups and with operational SME's

What We Offer

* Competitive salary range: $70,000 to $140,000

• Eligibility for Annual Incentive Award plan or metric-driven Sales Incentive Plans (certain sales roles only)
• Awards under the company Equity Incentive Plan
• Comprehensive US benefits programs, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first
• Wellbeing resources to support mental and emotional health for you and your immediate family
• And much more!

Why Join arenaflex?

* We're committed to providing reasonable accommodation to qualified individuals with disabilities

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at arenaflex
• You'll be part of a global team that's dedicated to delivering exceptional results and making a positive impact on our industry
• We offer a dynamic and inclusive work environment that values your voice and contributions
• You'll have the opportunity to develop your skills and career with our comprehensive training and development programs

How to Apply

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box." Please apply anyway. You may be exactly the person we're looking for. Apply Job! Apply for this job