Cares Retention Advocate

Position: Cares Retention Advocate (Licensed) Compensation: $16-$21/hr. depending on credential add-ons and ascension Location: Remote (United States) Make a Career Out of Making an Impact. At MyPlanAdvocate, we’re not just hiring—we’re building a mission-driven team passionate about helping Medicare beneficiaries stay informed, supported, and covered. We’re hiring Cares Retention Advocates to join our growing team. If you're licensed, customer-focused, and ready to do meaningful work while enjoying the flexibility of working from home—this is your opportunity. 💼 What You’ll Be Doing: Make proactive outbound calls to resolve member issues and prevent disenrollment Handle inbound support with empathy and professionalism Conduct annual plan reviews and assist with re-enrollments Support plan changes, application updates, and collaborate with carriers/providers Maintain accurate CRM documentation and follow compliance workflows Assist with scheduling, verification, and campaign support as needed 🌟 Why Join MyPlanAdvocate? ✔️ $16/hour to $21/hour depending on credential add-ons and ascension 💰 Bonus Eligible 🏡 100% Work-from-Home – No commute, more flexibility 💼 Health Benefits + 401(k) 🎯 Purpose-Driven Work – Help Medicare members stay protected 📈 Opportunities for Growth – Be part of a fast-growing, high-performing team 👥 People-First Culture – Supportive leadership, great peers, and room to thrive Let’s Redefine Medicare Support—Together. This is your chance to do work that matters, with people who care, in a company that’s growing fast and investing in its team. If you're ready to join the mission, we’d love to hear from you. 🔍 What We’re Looking For: Active health insurance license (multi-state preferred) 1–2 years of customer service, retention, or Medicare sales experience 2026 AHIP preferred Strong problem-solving and communication skills Bilingual (Spanish) a big plus Recruitment Process We are committed to creating a fair and transparent hiring process. As part of this process, we conduct reference checks and past employment verifications for all shortlisted candidates. This helps us ensure the accuracy of information provided and gain valuable insights into your qualifications and work ethic. We are an E-Verify Employer: To comply with federal law, we utilize the E-Verify system to verify the employment eligibility of all new hires. For more information about E-Verify, please visit the U.S. Citizenship and Immigration Services (USCIS) website: E-Verify USCIS website: e-verify.gov. EEOC Statement: MyPlanAdvocate is an equal-opportunity employer. MyPlanAdvocate prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. MyPlanAdvocate conforms to the spirit as well as to the letter of all applicable laws and regulations. Apply To This Job