Training Program Coordinator

Job Summary We are seeking a data-driven, highly organized Program Coordinator to support the growth and optimization of the Red Hat Learning Subscription (RHLS). In this role, you will act as the "engine room" for the RHLS Product Manager, transforming high-level product strategies into actionable digital experiences. You will be responsible for executing in-platform messaging, tracking user behavior through data tagging, and ensuring all program administrative tasks are handled with precision. What you will do: Digital Adoption Management: Lead the implementation of in-app guides, and announcements using various tools. This includes tagging features for usage analytics and deploying targeted notifications to improve user retention. Strategic Execution: Work closely with the RHLS Product Manager to implement new program initiatives, ensuring all product updates are communicated effectively to the subscriber base. Data Analysis & Reporting: Monitor RHLS usage metrics. Create and maintain dashboards to report on KPIs, user engagement trends, and the effectiveness of notification deployments. A/B Test Management: Coordinate and execute A/B testing scenarios within the application. This includes setting up split tests for in-app guides, messaging styles, and user workflows to determine which variations drive the highest engagement and completion rates. Program Coordination: Manage the end-to-end logistics of RHLS-related programs, ensuring deadlines are met and stakeholders are kept informed. Communication: Serve as a clear, concise liaison between product management, marketing, and technical teams. Create and submit weekly status reports What you will bring: Technical Proficiency: Direct experience with Pendo (or similar Digital Adoption Platforms like WalkMe or Gainsight PX) is highly preferred. Analytical Mindset: Strong competency in data visualization and excel. You should be comfortable "asking the data questions" to find out where users are getting stuck. Adaptability: A proven ability to take direction from leadership and pivot quickly based on shifting product priorities. Self-Starter: Demonstrated ability to work independently in a remote or hybrid environment, managing your own workflow without constant supervision. Experimental Mindset: A basic understanding of the scientific method or A/B testing principles (e.g., control vs. variant groups). Red Hat Familiarity: While not mandatory, a baseline understanding of the Red Hat ecosystem and enterprise learning subscriptions is a significant plus About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply. Apply To This Job