Health Operations/Educational Resources Analyst
Accenture is a leading global professional services company that helps organizations enhance their operations. The Health Operations/Educational Resources Analyst will focus on improving provider enrollment processes through comprehensive training programs and support for enrollment staff.
Responsibilities
- Design and deliver training sessions on provider enrollment processes, focusing on nesting, cross-training, and desk-side shadowing
- Develop training materials and resources to support staff learning and retention
- Assess training effectiveness and make improvements based on feedback and outcomes
- Act as a point of contact for enrollment staff, providing guidance on processing questions and challenges
- Collaborate with the enrollment team to identify areas for improvement in processes and training
- Complete research requests as assigned within the specified due dates in order to improve daily processing of applications and or file maintenance transactions
- Conduct targeted or specialized research and analysis as assigned within the specified due dates
- Review and respond to escalation requests within the specified due dates; escalate to leadership as necessary
- Maintain and update provider enrollment work instructions to ensure clarity, accuracy, and compliance with current policies
- Assist in the development of standard operating procedures (SOPs) related to enrollment processes
- Work closely with cross-functional teams to align training initiatives with organizational goals
- Communicate effectively with staff to foster a supportive learning environment
- Stay informed about Medicaid Provider Enrollment processes and error trends in provider enrollment to enhance training programs
- Gather and analyze data on training outcomes and staff performance to drive improvements
- Perform trending and root cause analysis on data to identify training or enhancement needs
- Make recommendations to management to improve efficiency and effectiveness of current manual processes through systemic modifications
- Maintain strict confidentiality of information and job files as dictated by current HIPAA requirements
- Perform other duties as assigned by leadership
Skills
- Minimum of 3 months of Provider Enrollment experience
- Minimum of 1 year of Microsoft Office Suite experience
- Critical Thinking
- Strong written and verbal communication skills
- Training and Education background in healthcare/provider enrollment
- Microsoft Office to include Excel (VLOOKUP)
- Experience in Process Improvement
Benefits
- Medical, dental, vision, life, and long-term disability coverage
- A 401(k) plan
- Bonus opportunities
- Paid holidays
- Paid time off
Company Overview