[Remote] US Virtual - Customer Service Associate (Healthcare)

Note The job is a remote job and is open to candidates in USA. VXI Global Solutions is a leading specialty pharmacy dedicated to supporting patients with complex and chronic health conditions. They are seeking a Customer Service Associate to be the first point of contact for patients and prescribers, ensuring their needs are met with efficiency, professionalism, and empathy.

Responsibilities

• Provide top-tier support to patients and prescribers via inbound and outbound phone calls or web-based communication channels
• Address a variety of inquiries, including
• Scheduling medication deliveries
• Resolving billing, insurance, or account issues
• Explaining patient benefits clearly and confidently
• Tracking and updating order statuses
• Collaborate with internal expert teams to deliver fast, effective resolutions to patient concerns
• Handle a high volume of daily interactions (30–50 calls per day) with accuracy and compassion
• Learn and master systems and procedures through a comprehensive paid training program
• Meet key performance metrics, including productivity, quality, and patient satisfaction goals
• Maintain professionalism and adaptability in a fast-paced virtual environment Skills
• High school diploma or equivalent required
• 2+ years in customer service (call center experience is a plus)
• Proficiency in Microsoft Office Suite; ability to navigate and manage multiple systems simultaneously
• Exceptional verbal and written communication skills; ability to convey information with clarity and empathy
• Strong organizational and time-management abilities
• A proactive, solutions-oriented mindset
• Ability to adapt to diverse patient needs with professionalism
• Reliable internet connectivity and a dedicated, distraction-free workspace
• Availability to work within Contact Center hours
• Attendance is critical—100% participation during the first 90 days of training is required
• Private Workspace A dedicated, quiet workspace with a door that closes, free from ambient noise
• Ergonomics A comfortable desk and chair setup that allows for the proper installation of necessary equipment
• Reliable Internet Connection Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream
• Quiet, Distraction-Free Workspace A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions
• Tech-Savvy Comfort with technology and ability to learn new systems quickly
• Self-motivation & Independence Ability to stay productive and manage your time effectively in a remote environment
• Communication Skills Strong verbal and written communication skills, especially in a virtual setting
• Adaptability Ability to adapt to changing technologies and procedures while working remotely Benefits
• Company-Provided Equipment All necessary equipment will be provided.
• Comprehensive Benefits Full health insurance package including medical, dental, and vision coverage.
• Cell Phone Benefits $25/month per line for unlimited phone, text, and data (restrictions may apply).
• Generous Referral Program Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
• Comprehensive Training Paid training to ensure you are fully prepared for success.
• Career Growth Opportunities for career advancement and professional development within a leading healthcare provider.
• Work-from-Home Convenience Save time, and money, and reduce your environmental footprint. Company Overview
• VXI Global Solutions is a provider of business process and information technology outsourcing services. It was founded in 1998, and is headquartered in Los Angeles, California, USA, with a workforce of 10001+ employees. Its website is http//www.vxi.com/. Apply tot his job Apply To this Job

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