Investor Relations - Analyst
iCapital is seeking an Analyst to service the company’s rapidly growing client base within the Investor Relations team. This role involves managing client inquiries and supporting fund managers in their fundraising efforts while ensuring a high level of client satisfaction.
Responsibilities
- Provide ongoing client and advisor support by managing inbound phone and email inquiries, delivering timely and accurate responses, escalating issues as appropriate, and ensuring a high level of overall client satisfaction
- Support high-profile fund managers in their fundraising efforts by assisting their clients through the subscription process and managing fund closings, with a strong dedication to successful client outcomes
- Assist with special projects for Senior Management in support of iCapital’s businesses
Skills
- Bachelor's Degree
- 0-2+ years of experience in financial services, preferably in a client service or investor relations role in alternative investments
- Team player with a proven track record at working cross-functional lines of an organization and with a variety of key stakeholders
- Passion for client services and exceeding client expectations
- Strong experience in Microsoft Office applications, specifically Excel and PowerPoint
- Excellent organizational, communication, and presentation skills
- Able to manage phone queue during operating hours 8:30am-6:00pm MST
- Able to meet deadlines and work effectively under pressure
- Experience working for or with wealth management firms
- Experience with SAAS offerings and wealth tech platforms
Benefits
- Equity for all full-time employees
- An annual performance bonus
- A comprehensive benefits package that includes an employer matched retirement plan
- Generously subsidized healthcare with 100% employer paid dental
- Vision
- Telemedicine
- Virtual mental health counseling
- Parental leave
- Unlimited paid time off (PTO)
- Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday
Company Overview
Company H1B Sponsorship