[Remote] Bilingual Intake Specialist (Global)

Note: The job is a remote job and is open to candidates in USA. Ticket Crushers, A Law Corporation is a boutique bankruptcy and debt relief law firm focused on personalized representation. They are hiring two Bilingual Intake Specialists to manage client intake calls, complete intake forms, and support the progression of bankruptcy cases.

Responsibilities

• Client Intake Calls: Answer 5-10+ daily inbound calls, follow the structured questionnaire, and complete intake forms with accuracy
• Case Transfer: Submit completed forms into the system and smoothly transfer qualified calls to Attorney Batista
• Clerical Support: Perform document collection, appointment scheduling, and secondary case write-ups as part of the bankruptcy filing process
• Follow-Up Coordination: Check in with potential and current clients, ensuring required documents are received and appointments are confirmed
• Bilingual Advantage: Communicate effectively with English and Spanish-speaking clients when applicable
• Collaboration: Support the attorney and virtual paralegal by providing accurate intake data that drives case strategy

Skills

• Customer Service Background: Prior intake, call center, or customer service experience is strongly preferred
• Detail-Oriented & Accurate: Ability to capture client information precisely—small errors can impact case outcomes
• Strong Communicator: Professional, clear, and empathetic phone manner
• Tech-Savvy: Comfortable using digital forms, Zoom, and basic office software
• Language Skills: English fluency required; Spanish proficiency is a MUST
• Adaptability: Ability to manage downtime productively with clerical tasks
• Legal/Bankruptcy Knowledge: Not required, but prior legal, medical billing, or administrative support experience is beneficial

Benefits

• Discretionary bonuses and wellness perks may be offered (such as health stipends or book club participation, already extended to current staff).
• Hands-On Training: Shadow Attorney Batista and receive mentorship in client interaction and bankruptcy process fundamentals.
• Professional Development: Access to Crisp Academy training modules for six months to strengthen skills and knowledge.
• Growth Potential: As the firm expands, strong performers will have opportunities for increased responsibility.
• Standard schedule of 9 AM-5 PM EST, Monday-Friday.

Company Overview