Bids & Client Service Coordinator, Operations
Christie's, the world’s largest Art Business, offers an exciting opportunity for a Bids & Client Service Coordinator in Operations. This hybrid role involves managing bidding channels, assisting with client services, and ensuring compliance with department standards while collaborating with various teams.
Responsibilities
- Process requests from clients to participate in sales, ensuring their effective bidding via absentee, telephone and Christie’s LIVE
- Assist in monitoring multiple department inboxes as well as phone lines
- Master the Christie’s systems, including LIVE Bid Management, Dotcom Admin tool, JDE, COS
- Perform Client Service functions as assigned, including but not limited to Auction Estimates, Front Counter Duties, Online sale support, Live Chat, Auction Estimates, Sale Views, etc
- Gather and monitor AML compliance information
- Carry out sale procedures, liaising with finance, specialists, and post-sale departments
- Communicate frequently with specialist departments
- Maintain sale files including auctioneering book for archiving and audits
- Communicate directly with internal and external clients (phone, email, live chat and in-person) adhering to Christie’s Client Service Standards
- Other duties as assigned by Manager
Skills
- Bachelor's degree preferred, or equivalent work experience
- Proficiency with numbers - reading, writing, hearing
- Ability to remain calm under pressure
- Willingness to comply with department and company standards of client service
- Excellent ability to focus in a busy and distracting environment
- Excellent ability to multi-task and prioritize, demonstrating excellent organizational skills
- Strong follow-up skills with attention to detail
- Excellent communication and interpersonal skills, including superior written and spoken communication
- Knowledge of E-mail, Spreadsheet, and Word Processing software (Microsoft Office preferred)
- Ability to learn Christie's systems
- Strong teamwork abilities
- Reliable attendance and punctuality
- Flexible work hours (i.e. 7:30 am start time on sale days, some Saturday sales, some late evenings, some Sunday prep for occasional Monday sales)
- Second language a plus
Benefits
- Comprehensive Medical, Dental and Vision care plans for employees and dependents (On average, Christie’s pays 80% of total premiums)
- 401(k) Savings Plan – Christie’s provides a matching contribution up to 5% (subject to IRS limits)
- Life Insurance - 3x base salary (100% paid by Christie’s)
- Disability Insurance (100% paid by Christie’s)
- Generous time-off and leave policies; including 100% Paid Family Leave up to 16 weeks.
- Fitness Reimbursement Program: reimbursement of eligible fitness fees and memberships up to $600 per year
- Annual Discretionary Performance Bonus Plan
- Commuter Benefits - Pre-tax money towards your daily commute with a Christie’s contribution of $21 per month
- Back Up Child & Elder Care – up to 10 days of back-up Child or Elder Care through Bright Horizons
- CSR (Corporate Social Responsibility) Day- Each employee receives one paid day per year to dedicate their time to a charity of their choice.
- Perks and Discounts through Zo and Plum Benefits
Company Overview