[Remote] Practice Support Associate
Note: The job is a remote job and is open to candidates in USA. Finni Health is revolutionizing autism care through innovative technology, and they are seeking a Practice Support Associate (PSA) to ensure ABA practice owners have a smooth experience. The PSA will manage credentialing steps, respond to support tickets, and collaborate with various teams to solve problems and maintain workflows.
Responsibilities
- Serve as a day-to-day point of contact for practice owners—answering questions, providing updates, and reinforcing workflows
- Be the subject matter expert in using our tools, proactively and resourcefully researching and resolving issues before escalating to internal teams
- Respond to support tickets within defined SLAs, using internal documentation and escalating issues when needed
- Take the lead in developing and updating our internal knowledge base to empower users
- Collaborate with internal teams—RCM, Clinical Success, HR, Recruiting, and Product—to resolve outstanding issues and keep provider records current
Skills
- 1–2 years of experience in operations, administration, or customer support—ideally in a healthcare or service-oriented environment
- Highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks
- Clear, professional communicator across channels like email, Slack, and Google Meet
- Self-starter who thrives in an ambiguous, evolving environment and takes ownership to solve problems proactively
- Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow) required
- Previous startup experience is a plus!
Benefits
- Health insurance
- Paid Time Off (PTO)
- 401k plan
Company Overview