Leave of Absence Specialist (Location Flexible)

RSM US LLP is a leading provider of professional services to the middle market globally, empowering clients and employees to realize their full potential. The Leave of Absence Specialist will administer LOA processes, ensuring a positive experience for employees during their leave, while collaborating closely with HR and third-party administrators.

Responsibilities

• Responding to LOA inquiries from employees, managers and HR
• Scheduling meetings with employees, HR and Managers to ensure a positive and informed experience
• Partner closely with third party administrator to track approvals and resolve discrepancies
• Assistance with return-to-work processes for employees returning from leave
• Ensure all leave related actions are accurately processed in all applicable systems and with third-party administrator to ensure employees are paid accurately and correctly
• Respond to inquiries with timely, accurate and complete information about leaves that may be available to employees under Federal, state, provincial or local law, insurance plans or company policies
• Proactively communicate timelines and documentation requests with employees and HR Business Partners. Ensure that employees are aware of their leave-related responsibilities and of any documentation and notice required to qualify for and to take leave
• Helps interpret and clarify LOA policies to address inquiries from employees, HRBPs and managers, escalating further to LOA Senior Specialist and Absence Manager as needed
• Conducts vendor and HRIS audits to ensure accuracy of LOA records and resolves discrepancies in a timely manner
• Participates in weekly issue resolution call with third party leave of absence administrator as needed
• Administers accommodations requests in coordination with third party vendor based on predetermined guidelines
• Other duties as assigned

Skills

• Minimum of 1 year experience administering LOA programs
• Minimum of 1 year experience using an HRIS
• Working knowledge and understanding of HIPAA, FMLA and other applicable legislation
• Excellent written and verbal communications
• Strong customer service and interpersonal skills
• Strong attention to detail and quality
• Education: Bachelor's Degree in Human Resources or related degree
• Ability to easily and effectively communicate complex information in a meaningful manner
• Ability to work collaboratively with peers internally and external business partners
• Highly organized with strong attention to detail and strong follow-through skills
• Ability to manage concurrent projects and/or programs
• Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment
• Ability to work independently, effectively prioritize work and consistently meet daily, weekly and monthly deadlines
• Must be able to efficiently and effectively manage a high volume of inquiries and respond in a timely manner

Benefits

• Flexibility in your schedule, empowering you to balance life’s demands
• Competitive benefits and compensation package for all our people

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