Career Advisor (Remote)

Job Title: Career Advisor- Remote Opportunity (Work from Home) NOTE: Both a cover letter and resume are required for this position in conjunction with your application. This is a FULL TIME position. Are you looking for Part-Time work? Apply HERE: Career Advisor (Remote) Part-Time Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary

The SECO program delivers individualized career support to military spouses by exploring their career interests, finding education and financial assistance opportunities, developing career plans, and connecting them to employment opportunities through: SECO Coaching Services, the MySECO web presence, and the Military Spouse Employment Partnership (MSEP) Component. Career Advisors provide support to military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program Contract by connecting military spouses with academic and employment opportunities. Essential Duties and Responsibilities

• Maintain

readiness in a fast-paced contact center work environment to support military spouses.

• Receive initial calls from military spouses

via a live hand off using call center technology.

• Receive incoming live chats from military spouses.
• Assess military

spouses’ needs and provide them with individualized available Government-approved resources.

• Provide education and career advising,

including but not limited to:

• Provide recommendations regarding opportunities for online and distance education and training;

Educate military spouses on the availability of financial assistance resources to assist in decision making, Assist spouses with understanding Federal, state and local occupational licensing

• Provide credentialing information for select career fields.
• Schedule career coaching appointments.
• Assist spouses with troubleshooting website access associated with SECO

programs.

• Assist with the administration of a Department of Defense military spouse scholarship program.
• Maintain

government provided case management system, spouse profiles and scholarship accounts. Additional Information Shift for this position: The call center’s hours of operation are Monday – Friday: 7:00 AM – 10:00 PM EST, and Saturday: 10:00 AM – 5:00 PM EST

• Successful candidate’s specific schedule will be

determined by the Advisor Services Lead and may change based of the contract. Required Education and/or Experience

Qualifications

• This position requires a Bachelor's degree AND 4+ years professional experience providing high quality

and in-depth educational, career, or employment advising or coaching to diverse ADULT populations.

• Three (3) years' experience in

training development and delivery, public speaking, group presentation and facilitation skills preferably in adult education, medical or non-medical setting;

• Two (2) years' experience supervising or overseeing the delivery of social services and/or education programs,

systems and services.

• This position requires U.S. Citizenship due to US Government systems access.
• This position requires

home internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. as opposed to DSL, Satellite, dial-up).

• Candidate must have strong technology and research skills, as well as

ability to navigate multiple computer systems simultaneously.

• Candidate must have a positive, approachable personality coupled with

strong communication skills.

• Candidate must be an active listener to interpret the needs of the client and provide the required

support and/or resources.

• Candidate must be able use critical thinking skills to connect the client to applicable resources,

including SECO career coaching, in support of reaching their education and career goals.

• Candidate must be able to

accommodate a full-time training schedule for the first 6-8 weeks of employment if hired. Preferred

Qualifications

• Preference for candidates with an active certification through one of the following: the National

Association of Workforce Development Professionals (NAWDP),the National Board of Certified Counselors (NBCC) or the National Career Development Association (NCDA).

• Preference for candidates with experience working in a contact center or educational service

operations environment.

• Preference for former Military or Military Spouse or Veteran or Wounded Warrior.
• Preference for

candidates with experience working in a structured environment with set schedules.

• Preference for candidates with the ability to

build rapport with individuals in a remote/virtual setting. Physical Demands: Must have a home office set up. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Zeiders Enterprises, Inc. is an Equal Opportunity Employer Compensation is based on geographic location and experience. Wages are available upon request. Apply To This Job