Content & Customer Experience Specialist – Sales Enablement | Remote, Full-Time, $35–$40/Hour | Join arenaflex
Shape the Future of Customer Experience at arenaflex — Where Innovation Meets Human Connection
At arenaflex, we don't simply build products or deliver services — we craft the kind of wonder that has transformed entire industries. It's the diversity of our people and the breadth of their ideas that fuel the innovation running through everything we do, from groundbreaking technology to industry-leading initiatives that make a real difference. Bring your passion, dedication, and unique perspective to your work, and there's no telling what you might achieve alongside some of the most creative minds in the business.
arenaflex's Sales and Channel Strategy and Operations organization generates the revenue and programs that power our continuous expansion of products and services. In many ways, this team is the face of arenaflex for millions of global customers. Our Intelligent Tech Special Initiatives group is responsible for transforming the way we design new sales enablement experiences for staff at arenaflex partner locations worldwide, across thousands of retail touchpoints. We're searching for an ambitious and entrepreneurial individual to support a team in building and delivering a groundbreaking new tool that will elevate the entire sales journey — for both customers and sales staff alike.
This role is unlike any other. The scope of work demands the flexibility to pivot from program strategy, to development, to operations, to experience design, to geographic execution. The ideal candidate will be high-energy, proactive, deeply passionate about customer experience, and thrive in a fast-paced, complex environment where every day brings new opportunities to learn, lead, and deliver measurable impact.
What You'll Do — Key Responsibilities
As the Content and Customer Experience Specialist supporting CSO's most strategic new Sales Enablement program at arenaflex, you will obsess over the customer experience and challenge the status quo to ensure the team delivers the best possible product at scale and on time. You'll collaborate across regional and global teams, including Channel Programs Development and Customer Sales Enablement, acting as a connective thread between strategy, design, and execution.
- Map the Customer Journey: Partner closely with the program lead to chart every step of the customer experience and identify the most effective ways to meet strategic objectives.
- Orchestrate Content from Multiple Sources: Gather, synthesize, and align content from diverse internal and external contributors into a cohesive, on-brand narrative.
- Develop a Style Guide & Maintain a Content Library: Create and own a comprehensive style guide, curate a centralized library of all organizational content, and continuously monitor which pieces are performing well and which require updates.
- Participate in Rapid Prototyping and Testing: Engage in fast-paced experimentation cycles, gather insights quickly, and translate findings into actionable improvements.
- Partner with IT and Product Management Teams: Build creative, cross-functional solutions that accelerate time-to-market, refine the overall customer experience, and drive measurable sales growth.
- Champion User-Centered Design: Advocate for the customer at every stage, ensuring their needs, pain points, and aspirations shape the final product.
- Drive Content Optimization: Use UI/UX best practices and digital marketing principles to ensure content drives engagement and conversion.
What We're Looking For — Key Qualifications
Essential Experience & Skills
- 8+ years working with content development teams and regional partners — experience working in a specific geographic region is highly preferred.
- Deep experience optimizing content through UI/UX and digital marketing to achieve measurable sales outcomes.
- Extensive knowledge of consumer technology product features, benefits, and applications — familiarity with the arenaflex product ecosystem is a major plus.
- Strong analytical ability with a knack for turning complex customer experience data into effective content strategies.
- Prior experience with content management tools to influence both front-end and back-end solutions; Adobe Experience Manager experience is highly valued.
- Adaptability and resilience — the ability to navigate ambiguity and thrive in a highly matrixed environment where collaboration is essential.
- Outstanding written and verbal communication skills — you can translate complex ideas into clear, compelling narratives.
- Unwavering ethics, values, integrity, and trust — you lead by example and hold yourself to the highest standards.
Preferred Education
- BS or MS degree preferred, ideally in a field related to communications, marketing, business, design, or human-computer interaction.
Core Competencies for Success
To excel in this role at arenaflex, you'll need a blend of strategic thinking, creative problem-solving, and operational rigor. The most successful team members bring:
- Customer Obsession: A relentless focus on the end-user experience and a passion for solving real problems in elegant ways.
- Cross-Functional Collaboration: The ability to build trust and rapport with teams across geographies, functions, and levels of seniority.
- Project Management Excellence: Comfort managing multiple workstreams simultaneously without sacrificing quality or attention to detail.
- Data Fluency: The ability to read metrics, identify patterns, and translate insights into actionable content and design decisions.
- Creative Agility: A willingness to experiment, iterate quickly, and learn from both successes and setbacks.
Why arenaflex — Career Growth, Culture & Impact
Joining arenaflex means joining a company that genuinely invests in its people. We believe that when you grow, we grow — and our culture is built on curiosity, inclusion, and the relentless pursuit of excellence. Here, your work won't just be a job; it will be a contribution to something larger than yourself.
Growth & Learning
- Continuous Learning: Tuition reimbursement for formal education related to advancing your career, including coursework that helps you level up your craft.
- Mentorship & Leadership: Access to experienced leaders and peers who are invested in your development.
- Career Mobility: Internal mobility programs designed to help you explore new roles, teams, and geographies as your interests evolve.
- Skill Building: Hands-on experience with cutting-edge tools like Adobe Experience Manager and modern content strategy frameworks.
Culture & Values
- Inclusive & Diverse: arenaflex is an equal opportunity employer committed to inclusion and diversity. We take real action to ensure equal opportunity for all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
- Innovative Spirit: We celebrate bold thinking, encourage experimentation, and reward people who challenge the way things have always been done.
- Collaborative Environment: We work across teams, geographies, and disciplines because the best ideas come from the intersection of diverse perspectives.
- Mission-Driven Work: Every project you touch will impact millions of customers and the people who serve them.
Compensation & Benefits
At arenaflex, base pay is one piece of a comprehensive total compensation package determined within a range. This structure provides the opportunity to grow as you develop and advance within the role. The base hourly range for this position is $35–$40/hour, and your specific rate will depend on your skills, qualifications, experience, and location.
arenaflex employees also have the opportunity to become company shareholders through participation in our optional employee stock programs. Eligible employees may receive restricted stock unit awards and can purchase company stock at a discount by participating in the Employee Stock Purchase Plan. You'll also enjoy benefits including:
- Comprehensive medical and dental coverage for you and your family
- Retirement benefits to help you plan for the future
- A range of discounted products and complimentary services
- Tuition reimbursement for formal education related to career advancement
- Optional bonuses or commission payments based on role and performance
- Relocation support for eligible positions
Note: arenaflex benefit, compensation, and employee stock programs are subject to eligibility requirements and the terms of the applicable plan or program.
Work Setup & Hours
- Employment Type: Full-Time
- Work Hours: 8 hours per day
- Location: Remote (with strong preference for California-based candidates)
- Industry: Private — Technology & Consumer Electronics
How to Apply
Ready to bring your creativity, energy, and customer-first mindset to arenaflex? Here's how to submit your application:
- Review the full position details above carefully to ensure this role aligns with your background and aspirations.
- Prepare your updated resume highlighting relevant content, customer experience, and program management experience.
- Gather the following required documents:
- Qualifications certificate with mark sheets
- Passport-size photographs
- Signature (digital or scanned)
- Click the "Apply" button below to access the official application form.
- Complete the application form and attach all required documents.
- Submit your application and await confirmation from our recruiting team.
Your Next Chapter Starts Here
If you're a driven professional with a passion for content, customer experience, and innovation — and you're looking for a role where your work truly matters — we want to hear from you. At arenaflex, you'll collaborate with world-class teams, tackle meaningful challenges, and have the support you need to do the best work of your career. Bring your ideas, your curiosity, and your commitment to excellence. Apply today and help us shape the next generation of sales enablement experiences.