[Remote] Customer Support Representative
Note: The job is a remote job and is open to candidates in USA. Worthy.com is a company dedicated to remaking the world of pre-owned luxury jewelry, focusing on quality, sustainability, and expert valuation. They are seeking a Customer Support Representative who will handle high-volume inbound calls, communicate effectively with clients, and work cross-functionally to ensure a seamless client experience.
Responsibilities
- Handle high-volume inbound calls from prospective and existing clients
- Quickly, clearly, and professionally communicate with clients on a regular basis to understand their questions, providing accurate and timely information and solutions in response
- Work cross-functionally between teams to support a seamless client experience from start to finish
- Work in tandem with our Sales and Operations Team to ensure all item updates are appropriately communicated and all follow-through is taken
- Prioritize your time according to the impact of the issue on the client's account and effectively provide solutions to issues or concerns in a timely manner
- Identify new and better ways of solving problems that improve our product, our processes, and our Seller experience
Skills
- 1-2 years of professional experience in a customer service or customer experience role
- High School Diploma or equivalent
- Customer service mindset focusing on client success while operating in a fast-paced, fluid operating environment
- Sensitive to issues of urgency and be able to take ownership in escalating customer concerns as needed
- Proven front-office experience handling high incoming call and email volume
- Availability for the following shifts: 9:30 am - 6 pm ET
- Familiarity with MS Office/Google Apps Suites and CRM platforms (i.e, Salesforce, Hubspot)
- Spanish-speaker is a plus
Benefits
- A supportive, inclusive atmosphere in an organization that values your contributions
- Opportunities for personal and professional growth through work experience and mentorship
- An attractive and equitable compensation package, including salary and stock options
- A generous benefits program featuring generous paid time off, comprehensive medical benefits, 401K plan, commuter program, health & wellness perks, and so much more
Company Overview