Senior Conversational AI Product Manager – Digital Automation & Customer Experience Innovation

Transform the Future of Customer Engagement with arenaflex

Are you passionate about the intersection of artificial intelligence, product strategy, and exceptional user experiences? Do you dream of building intelligent conversational systems that reshape how millions of people interact with technology every single day? If so, arenaflex invites you to join us as a Senior Conversational AI Product Manager, where you will play a pivotal role in defining the next generation of automated customer service and engagement.

At arenaflex, we believe that technology should feel human. Our team is dedicated to harnessing cutting-edge artificial intelligence to deliver hyper-personalized, intuitive, and seamless experiences to our global community. We are seeking a strategic thinker, an innovative problem-solver, and a passionate product leader to help us advance our conversational AI platform, elevate our chatbot capabilities, and shape the future of digital customer interactions.

About the Role

As a Senior Associate Digital Product Manager within our Automation Innovation team, you will be at the forefront of designing, discovering, and deploying advanced chat automation capabilities. You will work hand-in-hand with cross-functional partners including product managers, data scientists, engineers, and business stakeholders to define, build, and refine conversational AI products that balance short-term impact with long-term strategic investments.

This is not just a product management role—it is an opportunity to influence the trajectory of how customers experience automated support, to lead groundbreaking discovery efforts, and to deliver meaningful innovation at scale. If you are energized by complexity, motivated by impact, and excited by emerging technologies, this role is your platform to thrive.

Key Responsibilities

• Lead Product Discovery: Drive ongoing product discovery initiatives, synthesizing insights from customer data, conversational analytics, industry trends, and technical research to identify opportunities that elevate the customer experience.
• Define Product Requirements: Translate discovery findings into detailed product requirements, user stories, and acceptance criteria that align with business objectives and technical feasibility.
• Cross-Functional Collaboration: Partner with engineers, data scientists, designers, and product managers across multiple value streams to deliver products that balance immediate enhancements with long-term strategic investments.
• Customer-Centric Design: Work with the core product team to define user stories, map product definitions, and build comprehensive acceptance measures, raising any additional research needs to inform future feature design.
• User Testing and Iteration: Lead user testing initiatives and post-launch sustainment analysis of automation products, identifying continuous improvement opportunities and refining the user experience.
• Performance Analytics: Analyze key performance metrics that indicate product health, crafting clear, data-informed product recommendations to drive iterative improvement.
• Backlog Management: Maintain and refine the product backlog, prioritizing user stories based on end-user needs and business value, while ensuring alignment with overall product strategy.
• Strategic Planning: Support the definition and creation of product strategy, roadmap, release plans, and the overall customer experience vision.
• Innovation Leadership: Stay ahead of industry trends, emerging technologies, and best practices in conversational AI, proactively identifying opportunities for innovation and competitive differentiation.

Essential Qualifications

• Education: A Bachelor's degree in Business, Computer Science, Engineering, or a related field from an accredited institution.
• Curiosity and Technical Aptitude: A genuine interest and eagerness to understand how things work, with the ability to leverage that knowledge to identify opportunities, build connections, and drive outcomes with an entrepreneurial mindset and bias toward action.
• Product Passion: A deep enthusiasm for exceptional products and services, with a strong ability to empathize with customers and articulate product functionality in compelling ways.
• Self-Starter Mentality: A demonstrated ability to take initiative, manage multiple priorities and projects simultaneously, and thrive in a fast-paced, dynamic environment.
• Communication Excellence: Strong written and verbal communication skills, with the ability to convey new and complex details with brevity, clarity, and impact.
• Innovation Mindset: A forward-looking perspective focused on technology trends, emerging industry best practices, and the future of conversational AI.

Preferred Attributes and Leadership Competencies

Beyond the essentials, we are looking for candidates who embody the following characteristics:

• Mentally Inquisitive: You constantly ask why, you explore possibilities, and you are unafraid to share your ideas. You are comfortable with ambiguity and approach challenges with a learner's mindset.
• Significant Communicator: You can distill complex ideas into clear, compelling narratives, regardless of your audience—from engineers to executives to customers.
• Do-er Mentality: You are biased toward action, willing to try new approaches, and resilient in the face of setbacks. You navigate obstacles while staying focused on your goals.
• Lifelong Learner: You have an insatiable desire to learn new things and explore new technologies, while demonstrating humility and openness when seeking help or feedback.

What We Offer: Compensation, Benefits, and Perks

At arenaflex, we believe that taking care of our team is the foundation of everything we do. We back our colleagues and their loved ones with comprehensive benefits and programs designed to support their holistic well-being—physically, financially, and emotionally—through every stage of life.

• Competitive Base Compensation: A salary range of $20–$30 per hour, commensurate with experience and qualifications, plus additional incentive opportunities.
• Retirement Security: A 6% company match on our retirement savings plan, helping you build a secure financial future.
• Financial Wellness: Free access to financial coaching and comprehensive financial well-being support to help you achieve your personal financial goals.
• Comprehensive Health Coverage: Industry-leading medical, dental, vision, life insurance, and disability benefits for you and your family.
• Flexible Work Arrangements: Flexible work schedules with hybrid and virtual options through our arenaflex Flex program, giving you the freedom to work where and when you are most productive.
• Generous Parental Leave: Over 20 weeks of paid parental leave for all parents, regardless of gender, available for pregnancy, adoption, or surrogacy.
• Wellness Resources: Free access to global on-site health centers staffed with nurses and doctors (location dependent), plus confidential counseling support through our Healthy Minds program.
• Career Development: Robust career development and training opportunities, including mentorship programs, professional certifications, and tuition reimbursement.

Our Culture and Work Environment

At arenaflex, our culture is built on collaboration, innovation, inclusion, and a shared commitment to excellence. We are an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We celebrate diversity in all its forms and believe that our differences make us stronger.

We support our team members with the resources they need to thrive, both professionally and personally. Through arenaflex Flex, our enterprise working model, we provide greater flexibility to our colleagues while preserving the meaningful aspects of our unique in-person culture. Depending on role and business needs, team members may work on-site, in a hybrid model combining in-office and virtual days, or fully virtually.

Our workplace is designed to inspire creativity, foster connection, and empower every individual to do their best work. We invest in state-of-the-art tools, modern collaboration platforms, and intentional spaces—whether physical or digital—that enable seamless teamwork and personal growth.

Career Growth and Learning Opportunities

Joining arenaflex means joining a community dedicated to your growth. Whether you aspire to deepen your expertise in conversational AI, expand into broader product management leadership, or explore adjacent fields like data science or user experience design, we provide the resources, mentorship, and opportunities to help you achieve your ambitions. Our internal mobility programs, leadership development tracks, and continuous learning culture ensure that your career trajectory at arenaflex is limited only by your imagination and drive.

How to Apply

If you are ready to take the next step in your career and join a team that is redefining the future of customer engagement through intelligent automation, we want to hear from you. Bring your passion, your expertise, and your vision to arenaflex, and together, we will build experiences that matter.

Apply today and become part of a company that values innovation, celebrates diversity, and invests in you.