Senior Medical Billing & Denial Management Trainer – Quality Assurance, Pre‑Registration, Authorization & PFCC Specialist (Remote)

About arenaflex

arenaflex is a global leader in digital business services, delivering cutting‑edge, technology‑driven solutions that help the world’s most respected brands streamline operations, improve patient outcomes, and drive sustainable growth. With a workforce of over 410,000 inspired professionals speaking more than 300 languages, arenaflex combines massive scale with local expertise to create a positive impact on communities, clients, and the environment.

Our mission is to empower every employee to bring their best selves to work each day. We foster a culture where innovation, collaboration, and personal well‑being thrive side by side. As a remote‑first organization, arenaflex offers flexible work arrangements, robust training programs, and a supportive environment that encourages continuous learning and career advancement.

Why Join arenaflex?

Working at arenaflex means you’ll be part of a forward‑thinking, inclusive community that values diversity, personal growth, and work‑life balance. We invest heavily in employee wellness, professional development, and competitive compensation packages that recognize your expertise and dedication.

• Paid Training: Comprehensive onboarding and ongoing skill‑building sessions.
• Competitive Wages: Salary structures that reflect market standards and your experience.
• Full Benefits: Medical, dental, vision, 401(k) matching, and more.
• Paid Time Off: Generous vacation, sick leave, and holidays.
• Wellness Programs: Access to mental‑health resources, fitness incentives, and employee engagement activities.

Role Overview

arenaflex is seeking a highly skilled Denial Management, Pre‑Registration, Authorization, and PFCC Specialist who will also serve as a Customer Experience Trainer and Quality Assurance Lead for our medical billing department. This dual‑focused role is 100 % remote and is responsible for guiding new and existing team members through the intricacies of end‑to‑end revenue cycle management (RCM), while ensuring that all billing transactions meet the highest standards of accuracy, compliance, and customer satisfaction.

Key Responsibilities

Training & Development

• Design, deliver, and continuously improve a structured curriculum that covers denial management, pre‑registration, authorization, and PFCC processes.
• Facilitate live virtual sessions and on‑demand e‑learning modules for groups and individual learners.
• Provide one‑on‑one coaching, refresher training, and remediation support to drive performance excellence.
• Maintain detailed job aids, process guides, and reference materials that align with current regulations and arenaflex best practices.
• Monitor new‑hire performance, evaluate training outcomes, and report findings to local managers and central leadership.
• Collaborate with supervisors to identify performance gaps and develop targeted intervention plans.

Quality Assurance & Compliance

• Conduct regular quality audits of billing transactions to ensure adherence to payer guidelines and internal standards.
• Oversee and report on quality control metrics, identifying trends and recommending corrective actions.
• Stay current with state, federal, and accreditation requirements; integrate updates into training content promptly.
• Lead the review and appeal of denied claims, ensuring timely re‑submission and payment collection.
• Reconcile accounts, file corrected claims, and maintain accurate documentation for audit readiness.

Operational Excellence

• Act as a subject‑matter expert for denial management, pre‑registration, authorization, and PFCC across all US healthcare payers.
• Utilize arenaflex’s proprietary billing platform (formerly known as EPIC) to process claims, track denials, and generate performance reports.
• Collaborate with cross‑functional teams—including finance, compliance, and IT—to streamline workflows and reduce claim turnaround times.
• Maintain a high level of ethics, professionalism, and courtesy in all interactions with insurers, patients, and internal stakeholders.

Essential Qualifications

• Minimum of 3 years’ experience in denial management, accounts receivable collection, pre‑registration, authorization, or PFCC within the US healthcare ecosystem.
• Demonstrated expertise with arenaflex’s billing software (formerly EPIC) and strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook).
• Solid understanding of healthcare terminology, billing cycles, and reimbursement models for both government and commercial payers.
• Excellent oral and written communication skills, with the ability to convey complex concepts clearly to diverse audiences.
• Proven ability to work independently, manage multiple priorities, and meet strict deadlines.
• High ethical standards, a courteous demeanor, and a collaborative mindset.
• Typing speed of at least 40 wpm with accurate data entry.

Preferred Qualifications

• Experience in training or instructional design, preferably within a remote or virtual environment.
• Certification in medical billing, coding, or health information management (e.g., CPC, CPB).
• Familiarity with payer‑specific rules for Medicare, Medicaid, and major commercial insurers.
• Previous experience in a quality assurance or compliance role within a large‑scale contact center.
• Knowledge of data analytics tools to track performance metrics and drive continuous improvement.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect claim data, identify root causes of denials, and develop actionable solutions.
• Instructional Expertise: Skill in creating engaging learning experiences that cater to varied learning styles.
• Negotiation & Advocacy: Strong negotiation skills for interacting with insurers and advocating for claim approvals.
• Attention to Detail: Meticulous approach to data entry, documentation, and compliance checks.
• Technology Savvy: Comfort navigating complex billing platforms and leveraging digital tools for training delivery.
• Team Collaboration: Ability to work cross‑functionally, building relationships with supervisors, managers, and support staff.
• Adaptability: Flexibility to adjust to evolving regulations, payer policies, and internal process changes.

Career Growth & Learning Opportunities

arenaflex is committed to your professional development. As a member of our team, you will have access to:

• Mentorship programs pairing you with senior leaders in revenue cycle management.
• Continuous education credits, certifications, and tuition reimbursement for relevant courses.
• Opportunities to transition into senior quality assurance, operations management, or instructional design roles.
• Participation in global knowledge‑sharing forums and best‑practice webinars.
• Leadership pathways that recognize high‑performing trainers and quality champions.

Work Environment & Culture at arenaflex

Our remote‑first culture emphasizes autonomy, trust, and collaboration. You will enjoy:

• A supportive virtual community where teammates connect through regular video huddles, virtual coffee chats, and team‑building events.
• Flexible scheduling that respects personal commitments and time zones.
• An inclusive environment that celebrates diversity, encourages open dialogue, and promotes equity.
• Access to state‑of‑the‑art collaboration tools, secure VPN connections, and ergonomic home‑office stipends.
• Recognition programs that highlight outstanding contributions to training excellence and quality improvement.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: Market‑aligned compensation with performance‑based incentives.
• Health & Wellness: Comprehensive medical, dental, vision coverage, and flexible spending accounts.
• Retirement Planning: 401(k) with company match to help you build long‑term financial security.
• Paid Time Off: Generous vacation, sick days, and paid holidays to recharge.
• Professional Development: Access to online learning platforms, certification reimbursements, and internal training resources.
• Technology Allowance: Home‑office equipment stipend and ongoing IT support.
• Employee Assistance Programs: Confidential counseling, legal resources, and wellness initiatives.

How to Apply

If you are passionate about improving the healthcare revenue cycle, enjoy teaching others, and thrive in a remote, high‑impact environment, we want to hear from you. Submit your application today and become a valued member of the arenaflex family.

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Equal Opportunity Statement

arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.